2025. Customer Retention Strategies And Digital Innovation In Islamic Bank Gold Services: Strategi Retensi Nasabah Dan Inovasi Digital Pada Layanan Emas Bank Syariah. Proceedings of The ICECRS. 13, 1 (Sept. 2025), 10.21070/icecrs.v13i1.2110. DOI:https://doi.org/10.21070/icecrs.v13i1.2110.