Saad, N., Bidin, S.J. and Shabdin, A.A. 2016. REFUSAL STRATEGIES USED BY MALAY ESL STUDENTSAND ENGLISH NATIVE SPEAKERS TO REFUSE A REQUEST. Proceedings of The ICECRS. 1, 1 (Oct. 2016), picecrs.v1i1.609. DOI:https://doi.org/10.21070/picecrs.v1i1.609.