MD. YUSOFF, DR, M. F.; IBRAHIM , N. H.; MD ALI, R.; ISMAIL, N. H. Empati Dan Penulisan Dokumen: Suatu Analisis Kesantunan Berbahasa: Empathy and Document Writing: An Analysis of Language Politeness. Proceedings of The ICECRS, [S. l.], v. 1, n. 2, p. picecrs.v1i2.1440, 2017. DOI: 10.21070/picecrs.v1i2.1439. Disponível em: https://icecrs.umsida.ac.id/index.php/icecrs/article/view/1335. Acesso em: 9 sep. 2025.