Amalan Pengurusan Kualiti Dan Hubungannya Dengan Penambahbaikan Sekolah
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(1) * Nur Afiqah Mohamad Rabi
School of Education and Modern Languages, Colleges of Arts and Sciences, Universiti Utara Malaysia
Malaysia
(2) Mua’azam Mohamad School of Education and Modern Languages, Colleges of Arts and Sciences, Universiti Utara Malaysia
Malaysia
(*) Corresponding Author
Abstract
Amalan pengurusan kualiti mensasarkan penambahbaikan kualiti prestasi organisasi. Walau bagaimanapun literatur kajian terdahulu lebih memberi fokus kepada organisasi yang berasaskan keuntungan. Maka kajian ini bertujuan untuk meneliti hubungan antara amalan pengurusan kualiti dengan penambahbaikan sekolah. Kajian ini merupakan suatu kajian deskriptif berbentuk tinjauan melibatkan 150 orang guru-guru sekolah menengah yang terpilih. Teknik persampelan rawak mudah digunakan untuk mendapatkan data kuantitatif kajian melalui soal selidik Amalan Pengurusan Kualiti dan soal selidik Penambahbaikan Sekolah. Data yang diperoleh seterusnya dianalisis dengan menggunakan statistik deskriptif dan inferensi menerusi program SPSS versi 24. Dapatan kajian menunjukkan bahawa amalan pengurusan kualiti mempunyai hubungan positif yang signifikan secara statistik dengan penambahbaikan sekolah. Sehubungan itu, adalah dicadangkan khususnya bagi pihak sekolah dan warga guru untuk mempraktikkan amalan pengurusan kualiti supaya penambahbaikan sekolah dapat dicapai
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References
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[2] Ahmad, M. A. (2014). The mediating role of sustainable product development on the relationship between quality management practices and organizational performance: A study in Malaysian automotive industry. (Tesis PhD Tidak Diterbitkan). Universiti Utara Malaysia Sintok, Kedah
[3] Ahmed, S. M., Aoieong, R. T., Tang, S. L. dan Zheng, D. X. M. (2005). A comparison of quality management systems in the construction industries of Hong Kong and the USA. International Journal of Quality & Reliability Management, 22(2), 149-161.
[4] Alharbi, M. F. (2012). The moderating effect of organizational culture on the relationship between leadership styles and quality management practices in public hospitals in Saudi Arabia. (Tesis PhD Tidak Diterbitkan). Universiti Utara Malaysia. Sintok Kedah.
[5] Amanullah, H., & Adeeb, M. A. (2016). Variation between existing and desired quality management practices adopted by secondary school head teachers. The Sindh University Journal of Education, 45(1), 255-272.
[6] Anim, S. K., & Mensah, J. (2015). Service quality in Higher Education: Α Comparative Study in Tertiary Institutions in Sub Saharan Africa. Global Journal of Educational Studies, 1(2). Retrieved from http://www.macrothink.org/journal/index.php/gjes/article/view/7965
[7] Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555-569.
[8] Arshida, M. M., & Agil, S. O. (2013). Critical success in total quality management implementation within the Libyan and steel company, ISS & MLB, 254-259.
[9] Ash, R., & Persall, J. (2000). The Principal as Chief Learning Officer: Developing Teacher Leaders. NASSP Bulletin, 84(616), 15-22. 10.1177/019263650008461604
[10] Barth, R. (1990). Improving Schools from Within: Teachers, Parents and Principals Can Make a Difference. San Francisco: Jossey Bass.
[11] Bolender, M. (2004). A study of the evolving image of a new school within the context of school effectiveness. SSTA Research Center Report No.97-08. Retrieved from http://www.sstarc.forumfyi.org
[12] Carpinetti, L. C. R., Buosi, T., & Gerolamo, M. C. (2003). Quality management and improvement: A framework and a business-process reference model. Business Process Management Journal, 9(4), 543-554.
[13] Cohen, J., & Cohen, P. (1983). Applied multiple regression / correlation analysis from the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.
[14] Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences (3rd ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
[15] Deming, W. E. (1986). Out of crisis: Quality, productivity and competitive position. Cambridge: Cambridge University Press.
[16] Dolton, P., & Newson, D. (2003). The relationship between teacher turnover and school performance. London Review of Education, 1(2), 132-140.
[17] Hill, N., Self, B., & Roche, G. (2003). Customer satisfaction measurement for ISO 9000:2000. Oxford: Butterworth-Heinemann.
[18] Hopkins, D. (2001). School Improvement for Real. London: RoutledgeFalmer.
[19] Jaafreh, A., & Al-abedallat, A. (2012). The effect of quality management practices on organizational performance in Jordan: An Empirical Study. International Journal of Financial Research, 4(1). http://dx.doi.org/10.5430/ijfr.v4n1p93
[20] Johansson, P. (2008). Implementing stakeholder management: A case study at a micro-enterprise. Measuring Business Excellence, 12(3), 33-43. 10.1 108/13683040810900386
[21] Juran, J. M. (1988). Juran on planning on quality. New York: Free Press.
[22] Kagaari, J. R. K., Munene, J. C., & Ntayi, J. M. (2010). Performance management practices, information and communication technology (ICT) adoption and managed performance. Quality Assurance in Education, 18(2), 106-125.
[23] Kanji, G. K., & Tarnbi, A. M. (1999). Total quality management in UK higher education. Total Quality Management, 10(1), 129- 153.
[24] Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405-435.
[25] Klefsjö, B., Bergquist, B., & Garvare, R. (2008). Quality management and business excellence, customers and stakeholders: Do we agree on what we are talking about, and does it matter? The TQM Journal, 20(2), 120-129.
[26] Kukemelk, H., Lillemaa, T., & Tondi, J. (2011). Teacher’s professional involvement in creating a general learning environment in Estonian schools. Procedia –Social and Behavioral Sciences, 11, 47-51.
[27] Lewis, M. O. (2015). An integrated approach to teaching the capstone strategic management course: A left- and right-brained approach. Business Education Innovation Journal, 3(2), 66-72.
[28] Nair, A. (2006). Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development. Journal of Operations Management, 24(6), 948-975.
[29] National Association of Elementary School Principals. (2008). Leading learning community. Retrieved from http://www.naesp.org/resources/1/Pdfs/LLC2-ES.pdf
[30] Nderitu, N. M., & Nyaoga, R. B. (2013). An investigation on the effect of quality management practices on the performance of public primary schools in nakuru municipality, Kenya. International Journal of Education and Research, 1(12), 1-14.
[31] Nur Ain Yusuf. (2016). The relationship between Islamic leadership demographic and quality management practices at Islamic Business School. (Tesis Master Tidak Diterbitkan). Universiti Utara Malaysia, Sintok Kedah.
[32] Nyaoga, R. B., Nyamwange, O., Onger, R. N., & Ombati, T. O. (2010). Quality Management Practices in Kenyan Educational Institutions: The case of the University of Nairobi, African. Journal of Business & Management (AJBUMA), 1(2010). Retrieved from http://www.uonbi.ac.ke/conferences/aibuma/journal/paper2QualityManagementMagutu.pdf
[33] Odden, Allan & Kelly, J. (2008) Strategic management of human capital in public education. Madison WI: CPRE.
[34] Oprime, P. C., Mendes, G. H. S., & Pimenta, M. L. (2012). Continuous Improvement: Critical Factors in Brazilian Industrial Companies. International Journal of Productivity and Performance Management. 61(1): 69-92.
[35] Papanthymou, A., & Darra, M. (2017). Quality management in Higher Education: Review and Perspectives. Higher Education Studies, 7(3), 132. http://dx.doi.org/10.5539/hes.v7n3p132.
[36] Pinho, J. C. (2008). TQM and performance in small medium enterprises. International Journal of Quality & Reliability Management, 25(3), 256-275.
[37 Pushpa, L. (2016). Implementation of Total Quality Management in Higher Education Institutions. International Journal of Scientific Engineering and Research (IJSER), 1(5). Retrieved from http://www.ijser.in/archives/v4i5/IJSER15813.pdf
[38] Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm perfor mance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26.
[39] Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29(7), 414-424.
[40] Vanderstoep, S.W., Anderman, E. M., & Midgley, C. (2005). The relationship among principal venturesomeness a stress on excellence and the personal engagement of teachers and students. School Effectiveness and School Improvement: An International Journal of Research, Policy and Practice, 5(3), 254-271.
[41] Webb, R. B., & Pajares, F. (1996), School Improvement Questionnaire. Gainesville, FL: Center for School Improvement, University of Florida.
[42] Zhang, Z., Waszink, A., & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality & Reliability Management, 17(7), 730-755.
[43 Zhao, F. (2004). Siemens business excellence model and sustainable development. Measuring Business Excellence, 8(2).
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Published
2019-11-21
How to Cite
Rabi, N. A. M., & Mohamad, M. (2019). Amalan Pengurusan Kualiti Dan Hubungannya Dengan Penambahbaikan Sekolah . Proceedings of The ICECRS, 3. https://doi.org/10.21070/icecrs.v3i0.139
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Copyright (c) 2019 Nur Afiqah Mohamad Rabi, Mua’azam Mohamad
This work is licensed under a Creative Commons Attribution 4.0 International License.
