Proceedings of The ICECRS
Vol 12 No 1 (2023): Proceedings of Data in Education, Culture, and Interdisciplinary Studies
Articles

Navigating Online Business Frontiers: Unraveling Consumer Protection Patterns and CSR Strategies in a Digital Era
Menelusuri Wilayah Bisnis Online: Mengurai Pola Perlindungan Konsumen dan Strategi CSR di Era Digital


  • Jaylu Kosasih,
  • Emy Rosnawati,
  • Irta Fiddinia
Jaylu Kosasih
Universitas Muhammadiyah Sidoarjo, Indonesia
Emy Rosnawati
Universitas Muhammadiyah Sidoarjo, Indonesia
Irta Fiddinia
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/icecrs.v12i2.1710
Published October 12, 2023
Keywords
  • Consumer Protection,
  • Online Business Law,
  • Corporate Social Responsibility (CSR),
  • Digital Commerce,
  • Legal Frameworks
How to Cite
Kosasih, J., Rosnawati, E., & Fiddinia, I. (2023). Navigating Online Business Frontiers: Unraveling Consumer Protection Patterns and CSR Strategies in a Digital Era. Proceedings of The ICECRS, 12(1). https://doi.org/10.21070/icecrs.v12i2.1710

Copyright (c) 2023 jaylu kosasih, Emy Rosnawati

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

In this comprehensive bibliometric analysis, conducted through VOSviewer, we explore the intricate landscape of consumer protection in online businesses with a focus on Corporate Social Responsibility (CSR) strategies. Examining 205 journal articles and conference proceedings from 2017 onwards, our study unveils a significant surge in research activities in the realm of online business law. Adam Lindgreen emerges as a prominent contributor, with the University of Nottingham leading in scholarly output. The analysis centers on 383 online business cases, predominantly concerning divorce-related matters, emphasizing the pressing need for legal frameworks in digital commerce. Our findings not only provide a nuanced understanding of evolving consumer protection challenges but also underscore the pivotal role of CSR strategies. This research serves as a crucial foundation for future policy-making, offering essential insights for global scholars and practitioners alike.

Highlights :

  • Significant Research Surge: This study uncovers a notable increase in research activities, emphasizing the growing importance of consumer protection and legal frameworks in the digital business landscape.
  • Prominence of CSR Strategies: The analysis highlights the pivotal role of Corporate Social Responsibility (CSR) strategies, underscoring their relevance in addressing evolving challenges and ensuring ethical practices in online businesses.
  • Policy Implications: Serving as a foundational resource, this research provides essential insights for policymakers, scholars, and practitioners, guiding future strategies and policies in the realm of online consumer protection and business ethics.

Keywords: Consumer Protection, Online Business Law, Corporate Social Responsibility (CSR), Digital Commerce, Legal Frameworks

 

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