Proceedings of The ICECRS
Vol 6 (2020): Conference of Management of Islamic Education Leadership in The Era of Revolution 4.0
Articles

Urgency of Quality Concepts and Total Quality Management (TQM) in Islamic Education Institutions
Urgensi Konsep Mutu Dan Total Quality Manajemen (TQM) dalam Lembaga Pendidikan Islam


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  • Nurul Mukarromah ,
  • Istikomah Istikomah,
  • Eni Fariyatul Fahyuni
Nurul Mukarromah
Universitas Muhammadiyah Sidoarjo, Indonesia
Istikomah Istikomah
Universitas Muhammadiyah Sidoarjo, Indonesia
Eni Fariyatul Fahyuni
Universitas Muhammadiyah Sidoarjo, Indonesia
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DOI: https://doi.org/10.21070/icecrs2020381
Published June 13, 2020
Keywords
  • Urgency,
  • Total Quality Management,
  • Islamic Educational Institutions
How to Cite
Mukarromah , N., Istikomah, I., & Fahyuni, E. F. (2020). Urgency of Quality Concepts and Total Quality Management (TQM) in Islamic Education Institutions. Proceedings of The ICECRS, 6. https://doi.org/10.21070/icecrs2020381

Copyright (c) 2020 Nurul Mukarromah , Istikomah Istikomah, Eni Fariyatul Fahyuni

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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Abstract

Total quality Management (TQM) is a form of organization management approach that emphasizes quality, with the aim of achieving success in the long run, as well as providing satisfaction to its customers. This paper aims to provide an illustration that the management of an educational institution requires the concept of integrated quality management in an effort to develop strategies to achieve organizational goals maximally. Because in this quality management there is a mature, measurable and realistic planning concept in accordance with the available resources. Educational institutions as institutions whose outside targets are in the form of increased human resources with complex aspects, namely intellectual, emotional and spiritual. Clearly it really needs the concept of Total Quality Management in an effort to produce graduation in accordance with the vision and mission of national education objectives. This study is a library research, so that the main data sources are books, journals and other reading sources. Its conclusion is that educational institutions as institutions that create human resources. It is said to be successful if implementing the concept of Total Quality Management with the main objective on customer satisfaction, namely students, parents, community, nation and country. As for the main movers are the principal with all other personnels in that  institution the education.

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