Proceedings of The ICECRS
Vol 8 (2020): Educational and Psychological Conference in the 4.0 era
Articles

The Importance of Happiness at Work in Shaping the Performance of Insurance Agents at PT. A Surabaya
Pentingnya Kebahagiaan Di Tempat Kerja Dalam Membentuk Kinerja Agen Asuransi Di PT. A Surabaya


HTML
  • Imory Rebecca Jayata Karundeng
Imory Rebecca Jayata Karundeng
Universitas 17 Agustus 1945 Surabaya, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/icecrs2020428
Published June 16, 2020
Keywords
  • happiness,
  • performance,
  • agent,
  • insurance
How to Cite
Karundeng, I. R. J. (2020). The Importance of Happiness at Work in Shaping the Performance of Insurance Agents at PT. A Surabaya. Proceedings of The ICECRS, 8. https://doi.org/10.21070/icecrs2020428

Copyright (c) 2020 Imory Rebecca Jayata Karundeng

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Crossref
Scopus
Google Scholar
Europe PMC

Abstract

Employee performance is the result of employee work based on capabilities that can be measured in quantity or quality to carry out certain tasks or work during a specified period of time in accordance with the demands of work and responsibility given to him. While happiness is a latent construct and advantages of the positive aspects as satisfaction and overall quality of human life. Everything that makes an individual feel better and happy with what they have learned. This study aims to determine the correlation between the performances of the insurance agent with happiness in the workplace. This research was conducted on the insurance company PT. A, Surabaya, with participants (N = 50) is an insurance agent who has worked at least one year, once the training, regular meetings and seminars held firm at least 3 times. Data were collected by purposive sampling method. The data collection was carried out by using Performance Scale Ratings which includes five dimensions of performance appraisal, and Happiness Scale by using Oxford Happiness Questionnaire (OHQ). Data were analyzed using Pearson Product Moment parametric statistical analysis. The result of data shows that correlation coefficient was 0.802 with sig 0.000 (p <0.05), which means that there is a positive relationship between performance of the agents in the insurance of PT.A,Surabaya with happiness) in the workplace. Based on these results, happiness is proven to contribute effectively to the performance of an insurance agent in PT. A, Surabaya 64.4%. Descriptively, happiness levels of agent  in PT.A,Surabaya  was  classified as moderate to high and most of the agents have a high level of happiness of 58% and most insurance agent in PT.A, Surabaya had high level of performance at 68 %

HTML

Downloads

Download data is not yet available.

References

  1. Rostanti dan Putri. (2015). Kebahagiaan Pekerja, Mampu Tingkatkan Produktivitas. [On-Line]. Dianbil dari http://www.republika.co.id/berita/gaya-hidup/parenting/15/07/29/ns83dq359-kebahagiaan-pekerja-mampu-tingkatkan-produktivitas.
  2. Handoko, H. (1994). Manajemen Personalia. Yogyakarta : BPFE Yogyakarta.
  3. Desinta, S. (2011). Terapi Tawa Untuk Menurunkan Stres Pada Penderita Hipertensi. Tesis (tidak diterbitkan). Universitas Gajah Mada Yogyakarta.
  4. Colom, G., Alcover, C., Sanchez-Curto, C., & Zarate-Osuna, J. (2011). Study of the effect of positive humour as a variable that reduces stress: Relationship of humour with personality and performance variables. Psychology in Spain, 15, 9-21.
  5. Alfiani. (n.d). Pengaruh Humor Terhadap Stress Pada Mahasiswa Tingkat Akhir Yang Mengerjakan Karya tulis di Universitas Brawijaya Malang, 1-11. [On-Line]. Diambil dari http://psikologi.ub.ac.id/wp-content/uploads/2014/11/Jurnal_Viny-Alfiani.pdf.
  6. Wulandari dan Widyastuti. (2014). Faktor-Faktor Kebahagiaan Di Tempat Kerja. Jurnal Psikologi, 10(1), 49-60. [On-Line]. Diambil dari http://ejournal.uin-suska.ac.id/index.php/psikologi/article/download/1178/1070.
  7. Bangun, W. (2012). Manajemen Sumber Daya Manusia. Jakarta : Erlangga
  8. A.A. Anwar Prabu Mangkunegara ,2000, Manajemen Sumber Daya Manusia, Bandung. PT, Remaja Rosdakarya.
  9. Seligman, M., & Csikszentmihalyi, M. (2000). Positive psychology: an introduction. American Psychologist, 55, 5-14
  10. Seligman, M, E, P. & Christoper, P. (2005). Authentic Happiness Using The New Positive Psychology To Realize Your Potential For Lasting Fullfillment: Menciptakan Kebahagiaan dengan Psikologi Positif (terjemahan). Bandung: PT Mizan Pustaka.
  11. Liaghtadar MJ, dkk. (2008). Reliability and Validity of the Oxford Happiness Inventory among University Students in Iran. The Spanish Journal of Psychology., 11(1), 310-313. [On -Line].Diambil dari http://www.ncbi.nlm.nih.gov/pubmed/18630671
  12. Karundeng, IRJ. (2016). Hubungan antara Kebahagiaan (Happiness) dan Kinerja Agent Asuransi di PT. S Cabang Jember. Skripsi.
  13. Oswland, Andrew. (2014). Happiness and Productivity. JOLE 3rd version,1. [On-Line]. Diambil dari https://www2.warwick.ac.uk/fac/soc/economics/staff/eproto/workingpapers/happinessproductivity.pdf